Frequently Asked Questions (FAQs)

Each HMA hospital, as well as our physicians, are able to individually determine which insurance and health plans they accept. For more information on whether an individual hospital or clinic is able to accept your particular health plan, please contact your preferred location directly. For a list of Hospitals and clinics please click on the HMA Hospitals and Clinics section of our website.

HMA hospitals have business office personnel on site who can assist you with billing questions.

Please contact the HMA hospital where you were treated and ask to speak with the Business Office.

If you cannot locate a phone number for the hospital where you were treated, please click on this link HMA Hospitals and Clinics to access appropriate information.

For patients with health insurance: once your insurance company has been billed and has responded to the HMA hospital, the hospital business office determines how much you may owe and bills you. Payment will be due upon receipt of the billby you. If your insurance company does not pay timely after receiving a bill from an HMA hospital, you may receive a statement showing that your insurance company has not paid the bill. Whether you have insurance coverage or not, you as the patient are ultimately responsible to make sure your bill is paid. If you receive a statement showing that your insurance company has not paid, it may be helpful for you to contact your insurance company to ask why payment has not been made.

Payment for your portion of the bill (co-insurance, co-payment, deductible, uncovered services, full bill) is due prior to the time services are provided or upon receipt of receiving a bill. Payment can be sent by check, money order, or accepted credit cards to the HMA hospital where you were treated. Please do not send cash through the mail. If you choose to pay in cash, please pay in person. Please include the patient’s name and/or hospital account number with your payment.

If you have insurance, you may be required to pay the difference, if any, between your verified insurance benefits and the estimated charges for your stay when you are admitted to the hospital. Your actual charges may be more or less than the estimate. If they are less, you will receive a refund after care is provided. The deposit does not include charges for your physician or any other physician who will be involved in your care. A physician bill will be sent to you from your physician after you return home.

If you do not have insurance your HMA hospital bill will be discounted by 60%, and you are expected to pay some portion of your bill prior to your discharge.

HMA hospital business office personnel are normally able to provide only an estimate of the cost of services in advance of care. Also, they are not always able to predict what other ancillary or professional services that your doctor may order. They do their best to provide accurate estimates of cost, but the final bill may be different from the original estimate.

HMA hospitals ask that payments are made when you are at the hospital because hospital services have been or will be rendered during you visit. HMA hospitals incur significant costs in provding our patients with quality healthcare; the payment of your bill or a portion of your bill at the time of service helps reduce these costs.